Shipping Policy

Shipping & Delivery

All of our garments are shipped from the US.

All made-to-order items are completed and shipped within 2 to 3 weeks from the order date. All ready-to-wear are shipped within 3 to 5 days of order confirmation.

****Rush order/shipping available. Additional fees apply - contact us at info@mohbcouture.com for details****

 

US SHIPMENTS

Priority shipping (2-3 business days)- $10 via USPS Priority

A confirmation email and tracking number will be provided upon shipping.

 

OUTSIDE OF THE US

Orders can be tracked after the package has left the U.S. Prices vary depending on weight and final delivery location.

USPS Express:  3-5 Business days

USPS Priority: 6-10 Business days 

Delays may occur due to customs. All custom duties, taxes and fees are the sole responsibility of the customer. Please contact your local post office for further information concerning custom duties or fees. 

*Please track your package through your local post office website. There you will be able to use the tracking number provided to you though email to check the status of your order. Once your package leaves the country we are unable to track it for you. 

 *Please note that we will not be able to alter your order after it has been fulfilled. Most orders are fulfilled within 24-48 hrs (Mon-Fri) after the order has been placed

 

 

UNDELIVERED SHIPMENTS: 
In the instance that USPS tracking states that your package has been delivered but you have not received your items, please allow 2-3 additional business days for the delivery of your item(s) After that time period if you still have not received your package, contact us at info@mohbcouture.com. Upon notification from the customer, we will open a case with USPS. Please allow 2 weeks for us to investigate and arrive at a resolution. If you do not receive your order within the 2 weeks of investigation, we'll provide you with the option of either reshipping your order or give you store credit. A refund will not be issued.